General Mass Care Guidance

general-mcLogistics Requirements for Mass Care Resources Operational (Draft) (October 2013)

An operational draft for the logistical requirements for mass care resources, which provides additional considerations when ordering or deploying Mass Care Typed Resources.

FEMA Releases Mass Care Typing Definitions

FEMA has released five Mass Care resource typing definitions for final publication and distribution. The guidance contained in these definitions provides a standardized set of minimum criteria for use by the whole community when building, sustaining and inventorying resources; and when planning to deliver or delivering core capabilities through a national mutual aid network to achieve the National Preparedness Goal of a secure and resilient nation. The Mass Care resource typing definitions are:

  1. State Mass Care Coordinator
  2. Shelter Management Team
  3. Shelter Manager
  4. Field Kitchen Unit
  5. Field Kitchen Manager

Resource typing definitions and job title/position qualifications can be accessed using the Resource Typing Library Tool (RTLT). The RTLT is an online catalogue of NIMS resource typing definitions and job titles/position qualifications. The RTLT is publically accessible here:

Commonly Used Shelter Item & Services Listing (CUSI-SL) (March 2013)

Federal Emergency Support Function #6 – Mass Care, Emergency Assistance, Housing and Human Services Annex (May 2013)

Emergency Support Function (ESF) #6 – Mass Care, Emergency Assistance, Housing and Human Services coordinates the delivery of Federal mass care, emergency assistance, housing and human services when local, tribal and State response and recovery needs exceed their capabilities.

State of Florida – Mass Care & Emergency Assistance Capability Level Guide (July 2011)

The State of Florida’s Mass Care & Emergency Assistance Capability Level Guide (CLG) is intended to provide jurisdictions within the state considerations for identifying and developing a mass care and emergency assistance capability.

State Coordination for Federal Mass Care Resources (June 2012)

This guidance document provides a template of suggested procedures for a state to consider during the request and employment of Federal mass care resources. Roles and responsibilities, coordination mechanisms and resource ordering processes are identified. States can use this document as a guide to develop their own operational procedures for a mass care response that exceeds the resources of the affects State, local and non-governmental organizations providing service.

Working with the Lesbian, Gay, Bisexual and Transgender Community: A Cultural Competence Guide for Emergency Responders and Volunteers

This publication is directed primarily at local, state, federal and community organizations that provide services in a community impacted by disaster. It is designed to provide the information necessary to develop culturally sensitive policies and to equip volunteers with the skills necessary to respectfully serve members of the LGBT community in a disaster. This guide will be most useful as emergency response directors create training programs in advance of disasters. A one page cultural competence guide is included as part of this guide for use as Just-in-Time training after a disaster has occurred.

Joplin Pays It Forward: Community Leaders Share Our Recovery Lessons (2013)

The collection of stories in Joplin Pays It Forward provides us insight into Joplin’s incredible journey to rebuild in the wake of mass devastation. Among its many inspiring lessons, the stories tell us how Joplin was able to live up to its promise to re-open completely destroyed schools by the start of the school year; how Joplin worked with a state university to provide shelter, a surge medical clinic, and a volunteer coordination point; and how Joplin was able to coordinate the thousands of volunteers that flooded in to provide support.

Mass Care Task Force Structure Function – December 2013

Few individuals in the nation have experience coordinating a mass care response at the state or major metropolitan level during a major or catastrophic disaster. With the call in the National Mass Care Strategy for more states to identify a State Mass Care Coordinator, persons assigned this task will be responsible for developing a capability to respond during such an event. The purpose of this White Paper is to introduce the State Mass Care/Emergency Assistance (MC/EA) Coordination Process and the Mass Care Task Force as tools that can be utilized to expand state mass care capability.

2017 Generic Mass Care TF Operational Guide, v2

Generic operational procedures for a mass care task force activated at a state EOC for a large event.